Shipping & Returns
Shipping Policy
LUMINARKSHOP
At LUMINARKSHOP, we work to ensure your order arrives safely, quickly, and with complete satisfaction. Below you will find all the information about shipping, exchanges, and returns.
🚚 Shipping Policy
1. Order Processing
All orders are processed within 2 business days after payment confirmation.
You will receive an email with tracking information as soon as your order is shipped.
2. Delivery Time
Delivery time varies depending on your location and the shipping method chosen at the time of purchase.
The estimated delivery time will be provided at checkout before finalizing your order.
3. Shipping Costs
Shipping costs are automatically calculated based on the address provided and the weight of the products.
Any promotions with free shipping will be announced directly on the website.
Return & Exchange Policy
We want you to be completely satisfied with your purchase.
1. Request Period
You can request an exchange or return within 7 calendar days of receiving the product, according to the Consumer Protection Code.
2. Conditions for Exchange or Return
The product must:
Be unused
Be in its original packaging
Contain original labels and accessories
Be accompanied by the invoice
Products showing signs of improper use will not be accepted.
3. Defective Product
If the product has a manufacturing defect, the request must be made within 30 days of receipt.
After analysis, the customer may choose:
Exchange for the same product
Store credit
Refund of the amount paid
💳 Refund
The refund will be processed after receiving and analyzing the returned product.
Credit card: refund processed according to the operator's rules
Pix or Boleto: refund within 5 business days
📩 How to Request
To initiate an exchange or return, please contact us by email:
Please provide:
Order number
Reason for the request
Photos of the product (if necessary)
Our team will respond as quickly as possible with instructions.