Question 1

How long does it take for my order to be shipped?

Accepted Answer

Orders are processed within 2 business days after payment confirmation. Once shipped, you will receive the tracking code via email.

Question 2

What is the delivery time?

Accepted Answer

Delivery time varies depending on your location and the shipping method chosen at checkout. The estimated delivery time appears before checkout.

Question 3

How can I track my order?

Accepted Answer

After shipment, you will receive a tracking code to follow the delivery directly through the carrier.

Question 4

Can I exchange or return a product?

Accepted Answer

Yes. You can request an exchange or return within 7 calendar days of receiving the product, provided it is unused and in its original packaging.

Question 5

What do I do if the product arrives defective?

Accepted Answer

If you receive a product with a manufacturing defect, please contact us within 30 days of receipt. Our team will advise you on an exchange or refund.

Question 6

Is LUMINARKSHOP trustworthy?

Accepted Answer

Yes. We work with secure payments, data protection, and a total commitment to customer satisfaction and pet well-being.

Frequently asked questions