Frequently asked questions

Orders are processed within 2 business days after payment confirmation. Once shipped, you will receive the tracking code via email.

Delivery time varies depending on your location and the shipping method chosen at checkout. The estimated delivery time appears before checkout.

After shipment, you will receive a tracking code to follow the delivery directly through the carrier.

Yes. You can request an exchange or return within 7 calendar days of receiving the product, provided it is unused and in its original packaging.

If you receive a product with a manufacturing defect, please contact us within 30 days of receipt. Our team will advise you on an exchange or refund.

Yes. We work with secure payments, data protection, and a total commitment to customer satisfaction and pet well-being.